(USA) Senior Manager, Learning and Development - Sales Training
Position SummaryWhat you'll doDrives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
Directs development of complex training programs, performance support tools, and resources by conducting research on learning needs, learning environments, knowledge gaps, and behavioral changes; managing development of blended learning options; and ensuring alignment with technology and business support infrastructure.
Leads the development, evaluation, and implementation of training development standards and governance by researching and benchmarking industry standards; defining and documenting standardized training processes to ensure operational continuity; identifying opportunities to replicate best practices and processes; making recommendations for implementation approaches; providing process definition and management to the organization; ensuring leadership and implementation teams have necessary materials; evaluating training development requests and determining their status; and managing the internal control assessment and remediation approach.
Drives and supports training experience by consulting with stakeholders; recommending solutions to learning gaps and needs; collaborating with other to ensure quality training; supporting the implementation of customized training plans for associates.
Leads training development programs and strategy implementation by evaluating gaps, needs and assessment results; delivering training materials; analyzing and evaluating requests for training in order to guide curriculum development; developing frameworks to drive consistency in training; working with key stakeholders to ensure development, maintenance, and implementation of training content; monitoring and tracking training content development and implementation; evaluating impact and effectiveness of training content implementation; and leading the training content steering committee.
Directs program effectiveness by measuring and analyzing trainee performance; identifying program inconsistencies and deficiencies; reporting inconsistencies and deficiencies to senior leadership; providing performance feedback to associates; working with associates to resolve inconsistencies and deficiencies in learning; and increasing work productivity and reducing overall cost.
JudgmentMake Informed Judgments :
Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance.
Identifies and applies sound, fact-based criteria in setting priorities and making decisions.
Looks beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions.
Integrates knowledge and expertise in making fact-based recommendations and decisions.
Customer/Member CenteredEnsure Customer/Member Centered Performance :
Analyzes data and information, and develops plans to exceed customer/member expectations.
Sponsors initiatives and practices that provide customers/members with desired products, services, and experiences and that grow the business.
Ensures customers/members receive the level of service that builds their trust and confidence.
Removes barriers to delivering customer/member value, service, and support.
Execution and ResultsEnsure Execution and Achieve Results :
Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals.
Pursues the achievement and alignment of measurable and meaningful goals.
Leverages resources and talent to achieve business goals.
Ensures others are held accountable for achieving expected results.
Prioritizes and balances time, actions, and projects to ensure accomplishment of results.
Monitors progress of others and redirects efforts when goals change or results are not met.
Planning and ImprovementEnsure Planning and Improvement :
Sets clear expectations, performance measures, and goals, and helps others do the same.
Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish business initiatives.
Identifies and plans for improvement in performance using key business metrics.
Influence and CommunicateBuild and Influence Team :
Develops and communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints and actions.
Involves others in decisions and plans that affect them, when appropriate.
Recognizes and rewards team accomplishments, celebrating team and organizational success.
Ensures business priorities, change initiatives, and organizational information are communicated in clear and compelling ways.
Promotes the exchange of diverse experiences and ideas within own organization.
Ethics and ComplianceEnsure Ethics and Compliance :
Actively communicates, trains, and guides associates on compliance with policies and procedures.
Maintains an environment that promotes and reinforces the highest standards of integrity and ethics.
Anticipates potential issues and takes action to enhance compliance.
AdaptabilityAdapt and Learn :
Demonstrates creativity and strength in the face of change, obstacles, or adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
Seeks exposure to new ideas and perspectives.
Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization.
Build RelationshipsNetwork Internally and Externally :
Builds trusting, collaborative relationships and alliances with others, inside and outside of the organization.
Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
Promotes a team-based work environment that respects, embraces, and values diversity in others.
TalentManage and Leverage Talent :
Develops talent plans for own organization targeted at increasing effectiveness, building diversity, and enhancing bench strength.
Manages roles, assignments, and developmental opportunities to maximize organizational performance.
Ensures people processes (for example, selection, development, performance evaluation) lead to effective associate performance and desired results throughout own organization.
Monitors associate performance and provides constructive feedback that is specific, honest, accurate, and timely.
Provides learning opportunities, guidance, and support in the development of associates.
Social Responsibility and ReputationStrengthen Reputation and Local Involvement :
Participates in and supports community events, and conducts business in a manner that creates and maintains a good neighbor image.
Develops external relationships and partnerships to strengthen the reputation of the company.
Serves as a credible and effective spokesperson and representative for the company.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https:
//one.
walmart.
com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https:
//bit.
ly/3iOOb1J.
The annual salary range for this position is $117,000.
00-$234,000.
00Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) Stock equity incentives Minimum QualificationsOutlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 4 years' experience in adult learning, training content development, or related area OR 6 years' experience in adult learning, training content development, or related area.
Preferred QualificationsOutlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Instructional Design Software, Leading cross-functional teams, Master's degree in Learning and Development, Human Resources, or related field, Project Management Certification, Project management experience, Six Sigma certification, Supervisory experiencePrimary Location850 Cherry Avenue, San Bruno, CA 94066-3031, United States of AmericaAbout WalmartAt Walmart, we help people save money so they can live better.
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between.
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world.
Here, your work makes an impact every day.
What are you waiting for?Walmart, Inc.
is an Equal Opportunity Employer- By Choice.
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Walmart supports their associates.
They really are like your second family away from home.
- Adele Garcia, Global HR OperationsHello, Silicon ValleyYou don't have to choose between your career and your lifestyle.
In Silicon Valley, you can have both.
Discover Silicon Valley Beauty Fioli Gardens, WoodsideView an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654-acre property.
Art SFMOMAGet your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Education Computer History MuseumLarge-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Purpose The DishHike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Explore Golden Gate Park, SFEvents, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
Imagine The Tech MuseumThis family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth - Silicon Valley.
Shop Santana Row - San JoseStylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Disconnect Pacifica State BeachLearn to surf or visit the World's Most Scenic Taco Bell at this 0.
75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Reflect Golden Gate CemeteryThis national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart.
com/Benefits.
Frequently asked questions On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time.
Subsequent applications will take less time to apply as our system saves some of your application information.
Please note that some positions require the completion of assessments in order to receive consideration for that role.
Those would take additional time.
Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS).
Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
What are the recommended Internet Browsers for applying for open roles? Internet Explorer 8.
0
Firefox 4.
0
Safari 4.
0
Chrome 12
See All FAQsRecently viewed jobs Recommended Skills Adaptability Adult Education Business Requirements Coaching And Mentoring Communication Corporate Social Responsibility Estimated Salary: $20 to $28 per hour based on qualifications.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
Directs development of complex training programs, performance support tools, and resources by conducting research on learning needs, learning environments, knowledge gaps, and behavioral changes; managing development of blended learning options; and ensuring alignment with technology and business support infrastructure.
Leads the development, evaluation, and implementation of training development standards and governance by researching and benchmarking industry standards; defining and documenting standardized training processes to ensure operational continuity; identifying opportunities to replicate best practices and processes; making recommendations for implementation approaches; providing process definition and management to the organization; ensuring leadership and implementation teams have necessary materials; evaluating training development requests and determining their status; and managing the internal control assessment and remediation approach.
Drives and supports training experience by consulting with stakeholders; recommending solutions to learning gaps and needs; collaborating with other to ensure quality training; supporting the implementation of customized training plans for associates.
Leads training development programs and strategy implementation by evaluating gaps, needs and assessment results; delivering training materials; analyzing and evaluating requests for training in order to guide curriculum development; developing frameworks to drive consistency in training; working with key stakeholders to ensure development, maintenance, and implementation of training content; monitoring and tracking training content development and implementation; evaluating impact and effectiveness of training content implementation; and leading the training content steering committee.
Directs program effectiveness by measuring and analyzing trainee performance; identifying program inconsistencies and deficiencies; reporting inconsistencies and deficiencies to senior leadership; providing performance feedback to associates; working with associates to resolve inconsistencies and deficiencies in learning; and increasing work productivity and reducing overall cost.
JudgmentMake Informed Judgments :
Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance.
Identifies and applies sound, fact-based criteria in setting priorities and making decisions.
Looks beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions.
Integrates knowledge and expertise in making fact-based recommendations and decisions.
Customer/Member CenteredEnsure Customer/Member Centered Performance :
Analyzes data and information, and develops plans to exceed customer/member expectations.
Sponsors initiatives and practices that provide customers/members with desired products, services, and experiences and that grow the business.
Ensures customers/members receive the level of service that builds their trust and confidence.
Removes barriers to delivering customer/member value, service, and support.
Execution and ResultsEnsure Execution and Achieve Results :
Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals.
Pursues the achievement and alignment of measurable and meaningful goals.
Leverages resources and talent to achieve business goals.
Ensures others are held accountable for achieving expected results.
Prioritizes and balances time, actions, and projects to ensure accomplishment of results.
Monitors progress of others and redirects efforts when goals change or results are not met.
Planning and ImprovementEnsure Planning and Improvement :
Sets clear expectations, performance measures, and goals, and helps others do the same.
Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish business initiatives.
Identifies and plans for improvement in performance using key business metrics.
Influence and CommunicateBuild and Influence Team :
Develops and communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints and actions.
Involves others in decisions and plans that affect them, when appropriate.
Recognizes and rewards team accomplishments, celebrating team and organizational success.
Ensures business priorities, change initiatives, and organizational information are communicated in clear and compelling ways.
Promotes the exchange of diverse experiences and ideas within own organization.
Ethics and ComplianceEnsure Ethics and Compliance :
Actively communicates, trains, and guides associates on compliance with policies and procedures.
Maintains an environment that promotes and reinforces the highest standards of integrity and ethics.
Anticipates potential issues and takes action to enhance compliance.
AdaptabilityAdapt and Learn :
Demonstrates creativity and strength in the face of change, obstacles, or adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
Seeks exposure to new ideas and perspectives.
Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization.
Build RelationshipsNetwork Internally and Externally :
Builds trusting, collaborative relationships and alliances with others, inside and outside of the organization.
Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
Promotes a team-based work environment that respects, embraces, and values diversity in others.
TalentManage and Leverage Talent :
Develops talent plans for own organization targeted at increasing effectiveness, building diversity, and enhancing bench strength.
Manages roles, assignments, and developmental opportunities to maximize organizational performance.
Ensures people processes (for example, selection, development, performance evaluation) lead to effective associate performance and desired results throughout own organization.
Monitors associate performance and provides constructive feedback that is specific, honest, accurate, and timely.
Provides learning opportunities, guidance, and support in the development of associates.
Social Responsibility and ReputationStrengthen Reputation and Local Involvement :
Participates in and supports community events, and conducts business in a manner that creates and maintains a good neighbor image.
Develops external relationships and partnerships to strengthen the reputation of the company.
Serves as a credible and effective spokesperson and representative for the company.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https:
//one.
walmart.
com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https:
//bit.
ly/3iOOb1J.
The annual salary range for this position is $117,000.
00-$234,000.
00Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) Stock equity incentives Minimum QualificationsOutlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 4 years' experience in adult learning, training content development, or related area OR 6 years' experience in adult learning, training content development, or related area.
Preferred QualificationsOutlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Instructional Design Software, Leading cross-functional teams, Master's degree in Learning and Development, Human Resources, or related field, Project Management Certification, Project management experience, Six Sigma certification, Supervisory experiencePrimary Location850 Cherry Avenue, San Bruno, CA 94066-3031, United States of AmericaAbout WalmartAt Walmart, we help people save money so they can live better.
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between.
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world.
Here, your work makes an impact every day.
What are you waiting for?Walmart, Inc.
is an Equal Opportunity Employer- By Choice.
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Walmart supports their associates.
They really are like your second family away from home.
- Adele Garcia, Global HR OperationsHello, Silicon ValleyYou don't have to choose between your career and your lifestyle.
In Silicon Valley, you can have both.
Discover Silicon Valley Beauty Fioli Gardens, WoodsideView an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654-acre property.
Art SFMOMAGet your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Education Computer History MuseumLarge-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Purpose The DishHike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Explore Golden Gate Park, SFEvents, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
Imagine The Tech MuseumThis family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth - Silicon Valley.
Shop Santana Row - San JoseStylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Disconnect Pacifica State BeachLearn to surf or visit the World's Most Scenic Taco Bell at this 0.
75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Reflect Golden Gate CemeteryThis national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart.
com/Benefits.
Frequently asked questions On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time.
Subsequent applications will take less time to apply as our system saves some of your application information.
Please note that some positions require the completion of assessments in order to receive consideration for that role.
Those would take additional time.
Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS).
Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
What are the recommended Internet Browsers for applying for open roles? Internet Explorer 8.
0
Firefox 4.
0
Safari 4.
0
Chrome 12
See All FAQsRecently viewed jobs Recommended Skills Adaptability Adult Education Business Requirements Coaching And Mentoring Communication Corporate Social Responsibility Estimated Salary: $20 to $28 per hour based on qualifications.
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