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Senior Program Manager

Company Name:
M Squared Consulting, a SolomonEdwards company
Situation
Our client is dedicated to advancing the clinical application of newborn stem cells by partnering with leading research institutions to establish FDA-regulated clinical trials, requiring processed cord blood for conditions that have no cure today. This is only made possible by our client's relentless pursuit of product quality. They have stored over 500,000 cord blood and cord tissue stem cell units and are the #1 recommended cord blood company by OB/GYNs and expecting parents.

Definition of Success
M Squared will achieve success in this engagement by delivering program management best practices to spearhead the development of an engagement model for various groups that will ensure visibility into all ongoing work and provide a framework for their successful interaction.

Responsibilities
Specific responsibilities will include, but will not be limited to the following:
Develop a framework for interaction between the Business Units and the office of the CIO
Additional stakeholders include Sales, Infrastructure, HR and Finance
Develop an engagement model for the interaction of various sub-projects
Guide implementation, documentation, and task management
Assess all ongoing and planned projects across and between the teams (this will include multiple projects and sub-projects) to formalize coordination, prioritization, escalation modes within the engagement model
Develop and deploy a process for managing the associated meetings schedule
Develop and drive effective Change Management protocols and plans

Deliverables
Leverage and/or Develop Framework to include:
Project intake and prioritization process that includes ROI
Resource Utilization Model
Risk Analysis process
Meetings and Forums
Governance
Change Management
Metrics and Dashboards

Engagement model
Meetings schedule integration process and process for meetings schedule management
Updated roadmap and charter
Dependency profile of integrated projects
Roles and Responsibilities within the various projects
Meeting and Forums agenda development and facilitation

Targeted Expertise
Required Industry Background
High Tech/BioPharma industry background preferred

Required Functional Background
Functional experience as a Senior Program Management consultant developing effective engagement models
Current best practices experience for development, management and execution of global, cross functional efforts
Demonstrated ability to develop program goals that support the business objectives and develop and execute strategies and plans to meet the goals
Track record for providing customized program management to ensure effective delivery of program goals
Ability to manage complex, often global, stakeholder alignment and issue resolution using sophisticated executive influence skills

Nice to Have Functional Background
Microsoft AX ERP experience
Call Center
CRM

General Skills and Attributes
Manage major risks and issues through effective contingency plans and proper escalation
Influence results through others. Effective at bridge building between stakeholder groups
Work in a self-directed environment
Flexible style and approach
Able to get things done; organized and detail oriented
Exceptional verbal and written communications skills, with strong presentation, preparation and delivery skills to all levels of management

Exit Strategy
Completion of deliverables will mark the conclusion of the engagement. M Squared will manage knowledge transfer to a client employee and provide mentoring as the engagement draws to a close.

Logistics
Work will begin as soon as possible, full-time, onsite in San Bruno, CA, for a three month initial term; possible extensions are anticipated. Some telecommuting may be possible once the consultant is completely up to speed.

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