Supervisory Program Specialist
Major duties and responsibilities include the following but are not limited to:
Supervise the Community Care staff in the performance of their daily duties Develops performance standards and evaluates work performance of subordinates Provides advice, counsel, and instruction to employees on both work and administrative matters Hears and resolves complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action to a more senior manager or leader in OCC in more serious cases Distributes and balances workload among employees in accordance with established work flow and experience Monitors the status and progress of work and makes adjustments in accordance with established priorities and performance measures Ensures timely accomplishment of assigned workload and ensures that each employee possesses a sufficient workload Uses interpretive skills to follow a variety of technical manuals and instructions, health care system policies, public laws, legal guides, contract language, and federal regulations Maintains current knowledge of procedures, policies, and directives in order to answer employee questions. Obtains needed information or decisions on problems that arise Maintains current knowledge of procedures, policies, directives and laws pertaining to Community Care and Veteran eligibility Oversees quality and productivity of the Section, independently determining the best course of action to take to resolve deficiencies.Solves complicated problems as they arise in the Section. Refers only the highly irregular, unusual matters to the Program Management Officer for resolution Assists in performing qualitative and quantitative analysis of medical records received from the community Collaborates with his/her direct supervisor and other supervisory and management officials to plan, coordinate, implement and evaluate ongoing effectiveness of the Office specific to patient safety/risk management and performance improvement/quality management.518Composes and types various letters, congressional responses, reports, forms, and other appropriate correspondence pertaining to OCC and programs services and in draft format for review by the Program Management Officer Work Schedule:
Full-Time; Monday - Friday; 8:
00am - 4:
30pm (start and end time of tour may be negotiable) Position Description/PD#:
Supervisory Program Specialist / #00591O To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
For the GS-09 you must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Skill in planning, distributing, coordinating, and monitoring assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner; Skill in organizing work, setting priorities, and determining resource requirements, determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes; Knowledge of the process of discovery that involves the diagnosis of a problem or issue, identification and gathering of relevant information, formulation and evaluation of alternative solutions or courses of action, and selection or recommendation of the preferred solution or course of action; Ability to express information to individuals or groups effectively, taking into account the audience and nature of the information making clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately; Knowledge that is acquired through formal training or extensive on the job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues OR Possession of a master's or equivalent graduate degree in a related field; OR 2 full years of progressively higher level graduate education leading to such a degree; OR LL.B. or J.D., if related You will be rated on the following Competencies for this position:
Analysis and Problem SolvingCommunicationManaging Human ResourcesPlanning and EvaluatingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some physical effort may be required. There may be some walking, bending, climbing associated with on-site inspections, involving prolonged standing, standing and some activity on rough and uneven surfaces. There also may be an occasion to carry items, e.g., files, and boxes containing deliverable supplies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Supervise the Community Care staff in the performance of their daily duties Develops performance standards and evaluates work performance of subordinates Provides advice, counsel, and instruction to employees on both work and administrative matters Hears and resolves complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action to a more senior manager or leader in OCC in more serious cases Distributes and balances workload among employees in accordance with established work flow and experience Monitors the status and progress of work and makes adjustments in accordance with established priorities and performance measures Ensures timely accomplishment of assigned workload and ensures that each employee possesses a sufficient workload Uses interpretive skills to follow a variety of technical manuals and instructions, health care system policies, public laws, legal guides, contract language, and federal regulations Maintains current knowledge of procedures, policies, and directives in order to answer employee questions. Obtains needed information or decisions on problems that arise Maintains current knowledge of procedures, policies, directives and laws pertaining to Community Care and Veteran eligibility Oversees quality and productivity of the Section, independently determining the best course of action to take to resolve deficiencies.Solves complicated problems as they arise in the Section. Refers only the highly irregular, unusual matters to the Program Management Officer for resolution Assists in performing qualitative and quantitative analysis of medical records received from the community Collaborates with his/her direct supervisor and other supervisory and management officials to plan, coordinate, implement and evaluate ongoing effectiveness of the Office specific to patient safety/risk management and performance improvement/quality management.518Composes and types various letters, congressional responses, reports, forms, and other appropriate correspondence pertaining to OCC and programs services and in draft format for review by the Program Management Officer Work Schedule:
Full-Time; Monday - Friday; 8:
00am - 4:
30pm (start and end time of tour may be negotiable) Position Description/PD#:
Supervisory Program Specialist / #00591O To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
For the GS-09 you must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Skill in planning, distributing, coordinating, and monitoring assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner; Skill in organizing work, setting priorities, and determining resource requirements, determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes; Knowledge of the process of discovery that involves the diagnosis of a problem or issue, identification and gathering of relevant information, formulation and evaluation of alternative solutions or courses of action, and selection or recommendation of the preferred solution or course of action; Ability to express information to individuals or groups effectively, taking into account the audience and nature of the information making clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately; Knowledge that is acquired through formal training or extensive on the job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues OR Possession of a master's or equivalent graduate degree in a related field; OR 2 full years of progressively higher level graduate education leading to such a degree; OR LL.B. or J.D., if related You will be rated on the following Competencies for this position:
Analysis and Problem SolvingCommunicationManaging Human ResourcesPlanning and EvaluatingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some physical effort may be required. There may be some walking, bending, climbing associated with on-site inspections, involving prolonged standing, standing and some activity on rough and uneven surfaces. There also may be an occasion to carry items, e.g., files, and boxes containing deliverable supplies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$62,415 to $81,135 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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